Why you don't have to worry about your baggage at Dubai airport

Dubai - The certification underlines the carrier's capabilities to diligently track bags that flow through its Dubai hub.

Emirates has received IATA 753 compliance certification for baggage operation in its Dubai hub. The certification underlines the carrier's capabilities to diligently track bags that flow through its Dubai hub for departing, arriving and connecting customers.
The Resolution requires airlines to track bags at four specific points in the baggage journey to ensure that at any time the status of each bag is known, facilitating a more pro-active customer approach to managing baggage challenges.
To achieve certification Emirates developed an integrated Baggage Management System (BMS) in-house called 'Wasla' to provide full control of its worldwide baggage operations. Wasla receives baggage scanning information from across the airline's network and provides Emirates' airport teams with information on the status of each bag on board.
In Dubai, where Emirates processed 35 million bags last year, speed and efficiency is of the essence and the airline works closely with stakeholders to ensure processes and systems are integrated with the Baggage Handling System (BHS) that is provided by Dubai Airport, the airline said in a statement.
The Resolution 753 compliance was achieved through close cooperation of all involved stakeholders, Emirates as the airline, dnata as the ground handler, and Dubai airport as the provider of the baggage handling system.

Adel Al Redha, Emirates' Executive Vice President and Chief Operations Officer said, "We continue to focus on consistently delivering superior services on the ground, and in the air. The ability to track our customers' baggage at any stage, means we can proactively notify them at key touch points during their journey, and enable our frontline staff to provide even better service. We have already introduced applications and processes that provide our customers with information regarding their delivery of bags using automation, making best use of available technology."
"Having Emirates achieve Resolution 753 certification is a significant boost not only for the airline's customers but also the region. We congratulate them on their achievement and for taking the industry one step closer to 100% bag tracking," said Muhammad Al Bakri, IATA Regional Vice President, Africa and The Middle East.
About IATA Resolution 753 

IATA Resolution 753 was developed to reduce mishandling and baggage fraud, increase customer satisfaction, and enhance the overall baggage management landscape at airports around the world. The resolution was issued in 2014 and made mandatory for all IATA airlines to be implemented by June 1, 2018 and Emirates received the compliance certification in advance of this deadline.

• Dubai