Dubai - Emirates incident: Passengers urged to check flight status before leaving for airport; refreshments and free Wi-Fi at DXB.
Published: Thu 4 Aug 2016, 11:29 AM
Updated: Thu 4 Aug 2016, 5:23 PM
Dubai International resumed operations at 6:30pm (UAE local time) on Wednesday under restricted capacity and has since continued to operate with one runway, while maximising the use of the runway at Dubai World Central.
According to a statement issued this morning, via tweets on Twitter, operational teams across the terminals at Dubai International Airport and Dubai World Central airport are doing their best to assist arriving and departing passengers.
Refreshment and Free Wi-Fi
To ensure the comfort of passengers waiting for their flights, all food outlets across DXB and DWC are providing free refreshments and water, while free unlimited Wi-Fi has been made available at Dubai International to enable passengers to stay in touch with their family and friends.
Dubai Airports is working with the General Directorate of Residency and Foreigner Affairs (immigration) and Dubai Police to assist passengers with issues relating to visa expiry and lost passports. Additional shuttle buses have also been deployed to ease the movement of passengers between the terminals.
Due to reduced capacity we are having to prioritise arriving and departing flights to make the best use of available runway to clear the backlog.
Dubai Airports apologises to all our passengers for the inconvenience resulting from the disruption and would like to assure them that we are doing everything in our capacity to ease their journey.
If your flight has been cancelled, please check terms and conditions for rebooking or contact the local Emirates sales offices.
To avoid inconvenience Dubai Airports urges passengers flying out of DXB or DWC to check with their airlines for updated flight times before leaving for the airport.
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