Shifting houses within Dubai? No need to pay fresh Dewa deposit

The Dubai Electricity and Water Authority (Dewa) has launched the Transfer of Electricity and Water Service ('Move To' service), which allows all residential, commercial and industrial customers to transfer their current electricity and water accounts to their new location.

Customers can transfer their deposit and data, when moving from one property to another, within Dubai, by submitting an Ejari contract, without the need to submit any additional documents, or visit Dewa offices.

The new service enables customers to deactivate electricity and water services within the existing premises, and activate electricity and water services for the new premises, through Dewa's smart application, website, and customer happiness centres. An automatic transfer order is created once an Ejari contract for the new premises is obtained through any of the real estate companies or typing offices approved by the Land Department.

Saeed Mohammed Al Tayer, MD and CEO of DEWA, said the aim of the new service is to reduce the number of visitors to government centres to 80 per cent by 2018.

"The new service will save time and effort when moving to a new property without having to pay any new deposit, unless the amount in the current property is less than the deposit required for the new property," added Al Tayer.

The 'Move To' service is one of several initiatives introduced by DEWA's innovation team recently, to support Dewa's continuous development process, enrich customers' experience, and facilitate and accelerate procedures.

Customers can complete their transactions and pay their bills anytime, anywhere, through the website www.dewa.gov.ae or through Dewa's smart application, which is compatible with the different operating systems and smart devices. The adoption rate of Dewa's smart services reached 72 per cent during 2016.

Dewa aims to raise this rate to 80 per cent, by the end of 2017, authorities said.

reporters@khaleejtimes.com