Samsung Gulf's official statement on Galaxy Note7

Dubai - Exchanges to begn before the end of September: Sources

In the wake of Galaxy Note7 devices catching fire and/or exploding, Samsung has been reported to suspend sales and offer exchanges for the device in the UAE.
This is now official, as Samsung Gulf Electronics exclusively sent this statement to Khaleej Times:
"Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue."
"To date [as of September 1] there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers' safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7."
"For customers who already have Galaxy Note7 devices in the Gulf market, we will voluntarily replace their current device. To ensure a seamless replacement experience for our customers in the Gulf region, Samsung Gulf Electronics is currently reviewing the optimal process to perform the replacement."
"We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continuesto deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible."
Samsung announced a global recall of the product, although this is the first time they have officially spoken for the UAE and Gulf region.
No date was mentioned when the exchanges would start, although sources told Khaleej Times it would be before the end of September.
- alvin@khaleejtimes.com

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