RTA certificates are online now

Continuing with its policy of diversifying the channels to provide various services, the Licensing Agency has gone live with the facility to issue all the certificates that are usually sought by its costumers.

The move follows the agency’s recent decisions to provide online vehicle registration as well as licence renewal services.

“Providing certificates online is our latest e-initiative as we are slowly moving towards having all our services on the web,” said Ahmed Hashem Bahrozyan, talking about the launch.

RTA has been issuing e-certificates online for quite sometime now, but through the new initiative regular certificates could also be obtained via internet as well as RTA’s call centre.

The process is simple. A customer has to create an account on RTA website - www.rta.ae - and log in to it.

Once a person logs in he/she will have an individual dashboard with all his data on it.

The number of cars and plates a person owns, the number of fines accumulated, licence details as well as other relevant data would be available on one screen. Depending on the person’s needs he/she can avail any certificate – e-certificate or the normal one - by clicking on the particular 
widget.

E-certificate can be printed immediately by paying Dh60 online through various e-payment modes while the normal certificates would be dispatched through courier and would reach the customer in two days.

Both the online and the call centre services are available 24 hours and 365 days.

“The good thing about the online service is that it could be availed anytime from anywhere in the world, it helps in a lot of cases when the normal customer care centres are closed and there is an urgent need to obtain an ownership or a non-ownership certificate or an export certificate,” said Bahrozyan.

As a measure to protect the certificates against forgery and fraud, the agency has also installed a reference link on the certificates, by clicking on it any body can verify the authenticity of the document.

Like it does with all its initiatives, the RTA is planning to review the system after six months and once convinced of its success, the plan is to make online and contact centres the only two mandatory channels to obtain certificates.