UAE Exchange drives an omnichannel customer experience

In an age of disruptive technology, where customers' needs are evolving rapidly, UAE Exchange, a renowned financial services brand established in the UAE, has been making significant headway in empowering its customers through multiple customer touchpoints such as retail stores, online and mobile solutions, self-service kiosks etc.

The financial brand has also been a front-runner when it comes to leveraging its technological capabilities to facilitate seamless movement of money across geographies. Its digital offerings echo the brand's ambitious pursuit of embracing technology for service excellence.

For example, the online money transfer service offers customers a secure, swift and hassle-free way to send money anywhere anytime from the comfort of their own space and even while on the move. While Zoey, the brand's virtual assistant equipped with machine learning capabilities, interfaces with customers over an online and social platform system. Some of its features include transaction status, exchange rates, directions to the nearest UAE Exchange branch, etc.

The introduction of self-serve kiosks at UAE Exchange branches further facilitates customers with a wide range of bill payment solutions and round-the-clock money transfers. The gocash mobile app and contactless payment via wearable devices too enhances the customer experience as it enables customers with easy wallet-to-wallet transfers among others.

With customers at the nuclei of all its activities, UAE Exchange endeavours to connect the physical world with the digital experience and deliver exceptional customer experiences that combine convenience, speed and value.

These are just some of the strides that have made UAE Exchange the most preferred financial brand in the UAE. With the Indian government encouraging its citizens to adopt digital payments instead of relying on physical cash, UAE Exchange is well positioned to provide the Indian diaspora with its digital capabilities that cater to their distinctive financial needs and aspirations.

UAE Exchange wishes India and its citizens a Happy Republic Day!