Abu Dhabi Securities Exchange automates investor services

Investors monitor stock information at the Abu Dhabi Securities Exchange.

The Abu Dhabi Securities Exchange (ADX) has launched an integrated digital platform, Sahmi, which provides digital services for individual investors.

The platform was launched during the Gitex Technology Week 2018, in which ADX has a presence at the Abu Dhabi government pavilion.

Sahmi aims to manage investor relations by automating investor service requests within the platform across all major systems in the ADX, as well as integrating it with digital initiatives introduced by the UAE government, such as SmartPass and The Whole of Government. The launch intends to achieve a significant transformation in the provision of government services for investors.

Sahmi represents an integrated platform providing investor services through several ADX channels such as the website and a smartphone application. It will enable investors to apply for the service of their choice at any time and from any place without the need to visit an ADX customer service office. ADX has also announced that in line with Abu Dhabi government digital transformation and transition to a knowledge-based economy, it has adopted the use of an Emirates ID in all its transactions, where citizens and residents can use their Emirates ID's 15-digit code as their investor number.

Rashed Al Blooshi, chief executive of ADX, highlighted the commitment of the exchange to develop and embrace specialised digital technologies to service the stock market and meet the needs of investors in accordance with best international practices, as well as the Abu Dhabi government's efforts in digital transformation.

"The digital integrated platform, Sahmi, will enable a high-quality database for investors and will offer a link between different government entities through the government's integrated system. Sahmi will eliminate the requirement of extra documents from investors," Al Blooshi said.

Al Blooshi continued: "Through this platform, ADX is re-emphasising its commitment to improving investors' experience by providing a unified service and an integrated system which enables investors to manage their everyday transactions. Furthermore, the new platform will reduce human interaction and bolster the confidentiality and privacy of our investor database."

Among the various services which Sahmi provides is one for individuals who wish to obtain an investor number; another for current investors to update their information, transfer securities and have issue reports related to their portfolio.

Al Blooshi added: "ADX has managed to achieve various accomplishments in its digital transformation journey. We have established an integrated information technology framework, which aims to strengthen the quality of service and enhance the investors' experience. This was achieved through the efficient and innovative use of technology, which saves time and effort and yet complies with the highest levels of security while preventing counterfeiting of the document requested."

- business@khaleejtimes.com