Dubai Duty Free signs agreement with Tencent

Dubai Duty Free has signed a strategic cooperation agreement with Tencent Holdings, a provider of Internet value-added services in China, which will greatly enhance the Chinese visitors' travel and shopping experiences at Dubai Duty Free.
The agreement aims to leverage Tencent's expertise and digital platforms in China, while building upon Dubai Duty Free's global status as a retail destination, in order to boost the retail operator's integrated marketing outreach in China. The collaboration will also enhance the Chinese visitors' travel experience in Dubai using Tencent's "Social and Smart Retail Solutions". These include but are not limited to WeChat Pay, WeChat Mini Program and Tencent Cloud. The co-operation will also deepen Dubai Duty Free's insight into the Chinese travelers' consumption behavior.
The signing of the agreement took place earlier this year at Tencent Binhai Tower in Shenzhen, China and the ceremony was attended by Ramesh Cidambi, chief operating officer of Dubai Duty Free and Norman Tam, general manager, Hong Kong and Taiwan Office, International Business Group, Tencent.
Colm McLoughlin, executive vice chairman & CEO, Dubai Duty Free, said: "China is an important market for us and Dubai Duty Free is continually looking at ways that will further enhance our appeal to Chinese travelers. With its long-standing reputation for innovation, Tencent is an exciting partner for Dubai Duty Free and we look forward to working with them in the coming year."
Ramesh Cidambi said: "We believe that this collaboration with Tencent will dramatically increase our engagement with Chinese travelers, which is something we have been focused on for some time, and will provide our Chinese customers with product knowledge and insights that will enhance their travel experience in Dubai. We look forward to launching a number of future forward initiatives in the coming weeks."
Norman Tam added: "We are excited to partner with Dubai Duty Free to strengthen their marketing outreach efforts to consumers in China, with the Middle East being one of the major travel destinations among Chinese tourists. Building on the success of our collaboration with Dubai Tourism, we are well-positioned to support Dubai Duty Free in understanding their consuming preferences and better connecting with Chinse travelers, leveraging our Social and Smart Retail Solutions."
With one billion monthly active users, Tencent-owned WeChat offers an excellent integrated platform to raise brand awareness among Chinese travelers. Tencent IBG's "Social and Smart Retail Solutions" will help Dubai Duty Free optimize its return on media investments and reach out to key target audience segments.
- business@khaleejtimes.com