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UAE: How school bus drivers are monitored while on duty
KT visits a school transport provider’s operations hub to know how it ensures safe and smooth bus rides for students every day
At the Operations Control Centre (OCC) of School Transport Services (STS) group. Photos: Neeraj
Every day, thousands of parents across the UAE place their trust in school buses as childred head to their campuses daily. Transport authorities and service providers are aware of the huge responsibility so no stone is left unturned to ensure students are safe at all times.
These fleets of yellow school buses and their drivers are monitored closely, and state-of-the-art technology is used in the process. Khaleej Times visited the Operations Control Centre (OCC) of a leading school transport provider to see how the top-class security features and protocols work.
Upon entering the facility, one could see multiple giant screens mounted on walls and a large number of staff members monitoring the footage and handling calls.
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The OCC functions round the clock as the central operational hub, utilising smart technology to run the fleet and ensure prompt communication with schools and parents.
Steve Burnell, managing director of School Transport Services (STS) group, said: “We have not outsourced any of our services. Everything is done by us. We procure all our smart bus technology and instal and maintain it ourselves. We have very robust governance and we make sure that we buy the right systems that can integrate with our IT systems and can protect data.”
Steve Burnell, managing director, School Transport Services (STS) group
Buses, it was explained, are equipped with internal and external video surveillance systems to monitor passenger behaviour. The aim is to allow immediate reporting and investigation of any incidents.
Cameras identify risky behaviour
“We operate a 24-hour Operations Control Centre to continuously monitor and report on the movement of our fleet, ensuring real-time surveillance and rapid response to any issues. Our drivers’ facial recognition cameras are robust. Once they are inside the vehicle, drivers are the most important part in our business.
“These cameras monitor driving habits, identifying risky behaviour such as blink rate and mobile phone use, helping ensure that drivers are always alert. How do we make sure that they are not fatigued? Therefore, there is a good monitoring system around it,” he added.
Why school bus drivers sometimes drive defensively?
Burnell explained there was initially some scepticism among drivers about being monitored, but it soon became clear that the systems often serve to exonerate them in tricky situations.
When vehicle tracking, CCTV, and other monitoring systems are in place, most untoward incidents could easily investigated with footage serving as proof.
“Our drivers also need to be more reactive to defensive driving because everyone wants to drive ahead of the bus. So, these systems allow us to take this data, analyse and sometimes work with the authorities. Many times, it is proven that the bus drivers were not at fault and were only driving defensively.”
‘Alert Button’, RFID
“Each bus is equipped with an ‘alert button’ on the dashboard for emergencies, which sends an immediate alert to the 24-hour Operations Control Centre, ensuring prompt action in critical situations,” said Burnell.
Additionally, students can be issued RFID (Radio-Frequency Identification technology) cards that track when they board and exit the bus. This data feeds directly to the OCC.
Even weather is monitored at the OCC, Burnell said. "We send communications across the schools and advise them accordingly.”
“Ultimately, the OCC serves as the backbone for managing safety alerts, route optimisations, and communication. The advanced technologies create a comprehensive ecosystem that reduces human errors and enhances response times, ensuring a safe transport experience.”
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