Sharjah tour operator mulls property sale to refund disappointed Haj hopefuls

Amidst the ongoing plight of nearly 150 hopeful Haj pilgrims, the Sharjah-based tour operator, responsible for leaving them unable to travel despite their full payments, has stated that he has put up his property for sale to issue refunds.

On June 28, Khaleej Times reported the heartbreaking situation endured by these individuals who were let down by Baitul Ateeq's failure to fulfil their commitments. None of the travellers, who had entrusted the agency with their Haj plans, were able to make the holy pilgrimage.

In response to the mounting complaints, Shebin Rasheed, representing Baitul Ateeq, initially offered an apology for the "inconvenience" caused, attributing it to a "last-minute change in visa issuance." He assured the affected individuals that they would receive prompt refunds. According to Shebin, the accommodations initially reserved for the travellers had been resold, and the proceeds from these resales would soon be available in the UAE for repayment.

However, more than two and a half months later, the clients are still awaiting their refunds, leading many to file police complaints against Rasheed. Clients' attempts to contact Rasheed have gone unanswered. One Dubai resident, who had paid Dh35,000 for the trip, lamented, "He doesn't respond to our messages either." Another resident, Abdul Hannan Chouhan, who paid Dh52,000 in February, said he pursued the company for answers but received none. "I am at my wit's end now," he said

Rasheed, in a WhatsApp message to Khaleej Times, said he has put up his property in India for sale to secure the funds needed for the refunds. He also stated that he is exploring a compensation case against a Saudi company, citing financial loss, defamation, and emotional damage as reasons for the action.

• UAE: 150 residents left devastated, heartbroken after Haj hopes dashed by travel agency