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Beauty treatment turns a painful affair
DUBAI — In a fresh case of beauty treatment gone wrong, a Dubai resident is undergoing considerable pain with scars on her face.
British national Preya Kandhari is due to fly back home to the UK soon but fears that the scars from the laser treatment to remove facial hair will not fade away, contrary to what the technician in the clinic where she started her treatment months ago told her after the incident occurred on June 12.
Earlier this year, local media highlighted the plight of a bride-to-be who suffered second degree burns after being treated at a beauty salon in Dubai.
“The swelling and redness has eased but the pain is immense at the corners of my mouth where the skin has cracked up,” said Preya who suffered the burns and scarring while undergoing a fifth session for upper lip hair removal at CosmeSurge clinic in Jumeirah.
“After the technician had finished the Intense Pulse Light (IPL) treatment, I could feel a really bad burning sensation,” said Preya who has paid nearly Dh1,800 for all the sessions.
“She gave me some ice to put on it as she always did.” According to Preya, earlier treatment sessions had never caused any pain.
“Later in the evening, I could feel my face burning a lot. So I put more ice and tried to sleep but the pain was really bad,” she explained.
“When I woke up the next morning, I had scarring on my upper lip and the side of the face. I tried to cover it up with makeup but it was still very visible.”
Preya visited the clinic again the next evening to consult and ask for compensation.
“The technician was very sympathetic — she assured me that the scarring would go within a week and this was just because the hair was not shaved as it was too soft,” Preya said, adding that she was handed over a cream to apply on the burns.
“The technician also said that the condition could have been aggravated due to exposure to the sunlight when I never stepped out of the house because I was too embarrassed,” she explained.
The manager of the clinic offered a free treatment of the same thing as compensation, according to Preya who added that she did not want any more of these treatments.
A spokesperson from CosmeSurge said the client would have to visit the clinic for assessment. “We will do a follow up assessment with the dermatologist and if we think something has gone wrong from our side, we will handle it accordingly,” said the spokesperson.
However, for Preya, it is no longer a matter of compensation. “I want others to know what can happen to you through such treatments if they go wrong.”
The Dubai Health Authority’s new regulations on laser treatments at salons will come into effect next month, following which centres and salons that do not deploy a full time trained physician and technician will have to stop offering the service altogether. — asmaalizain@khaleejtimes.com
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