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Leaders in healthcare have been urged to transform the overall patient experience and make it the heart of the healthcare delivery systems.
Delivering the keynote address on behalf of Princess Haya bint Al Hussein, wife of His Highness Shaikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai at the Leaders in Healthcare Conference at Arab Health on Thursday, Abdul Rahman Al Owais, UAE Minister of Health said that patients today expect a lot more from the healthcare system than ever before. Princess Haya is the Chairperson of the Board of Dubai Healtcare City Authority.
“Our commitment to delivering quality healthcare to patients begins with attracting world-class healthcare professionals, particularly Emirati nationals.” She said that every healthcare provider must meet stringent standards in order to be licensed to practice in Dubai.
“Millions of people around the world depend on our healthcare systems to provide them with the quality healthcare they deserve. It is sometimes easy to forget that these are not just medical cases — they are people.”
Focusing on the topic of the congress, ‘The Patient Experience’, that ended on Thursday, Princess Haya’s message said that the nature of healthcare delivery is focused on the patient and the patient experience.
“We are yet to witness a complete paradigm shift from provider-centered care to patient-centered care.” She said that in a rapidly changing world, “We must create a modern healthcare system that provides every patient the right care, in the right way, and at the right time. Access, affordability, innovation and high quality care should be the benchmarks of each and every healthcare system around the world.”
“Patient trust is critical to achieving the UAE’s role as a leader in healthcare delivery. Patients have the right to expect treatments that not only meet high standards of care but are aligned with international medical practices,” she added.
“In a patient-centered culture, the best any healthcare system can do is ensure that a patient remains comfortable throughout the entire process. By guaranteeing that high standards are in place, patients will, naturally gain more and more trust in the entire healthcare system.” “Creating healing atmospheres, in essence, transforming a patient’s overall experience, should be at the very heart of our healthcare delivery systems,” she added.
The Mohammed bin Rashid Al Maktoum Academic Medical Center is the foundation of Dubai’s clinical, research and education structure. In its partnership with renowned academic institutions, it will establish world-class medical education and research programmes to create a sustainable healthcare workforce, allowing UAE residents to be treated closer to home, read the minister.
The University Teaching Hospital at the centre will provide high quality care for patients and a wide variety of learning opportunities for students and resident doctors pursuing careers as specialised physicians, nurses or other healthcare professionals.
The University Hospital will be supported by a library, a simulation centre, continuous professional development programmes and a research support office, all of which will, in turn, further promote medical education and research platform.
The Khalaf Al Habtoor Medical Simulation Center, also at the Mohammed bin Rashid Al Maktoum Academic Medical Center, will offer a hands-on opportunity to practice optimal patient care, encourage critical thinking and interdisciplinary collaboration among our medical teams.
As with every healthcare system there comes an effort to help patients deal with the financial aspects of their treatment and care. Health insurance is essential because coverage helps patients get the medical care they need, at the very time that they need it.
Thomas Miller, CEO Customer Soultions, Siemens AG Healthcare Sector, Germany while delivering a speech on Technology Integration for Patient Centred Care said that intense procedures become easier for patients if safety, comfort and diagnostic accuracy are provided.
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