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Confusion over two rates of course fee

BHARTI from Sharjah complained against International Language Institute, Sharjah, saying: "I enrolled my son in the summer course being offered by the institute. They charged me Dh1,000 for two subjects — maths and English.

One of my friends enrolled her child in the same course and was quoted a fee of Dh600 for the same two subjects. When I contacted the institute to complain about the unfairness of this, they were least bothered and did not listen to my complaints."

Reply

MARIUM of International Language Institute, Sharjah, replied: "The parent in question has enrolled her child in the summer course, which is a two-month course and the fee is Dh500 per subject. Her friend inquired about the normal course, which is a six-month course and the fee is Dh 300 per month. The difference in rates is because of the difference in the duration of the two courses."

Long wait for taxi at mall

A RESIDENT of Dubai called up KT Hotline complaining that his family was forced to wait a long time for a taxi after they had finished shopping at Century Mall. "The shopping mall does not provide any taxi facility. It was hard for my family to wait long time for taxi. The mall should facilitate taxi service for the customers," he said.

Reply

WHEN Khaleej Times contacted the manager of the mall, he said: "We have a tie-up with Dubai Transport Corporation for facilitating taxi service for the customers. Most of the time, taxis are available but on weekends sometimes they are delayed due to the rush. We also provide the option to put Dh1 into the reservation machine and book a taxi. Normally the taxi will come within five to seven minutes."

"We believe in giving better service to our customers. if the customers still find it a problem to find cabs, we will look into it," he said.

Different Empost charges

ASHOK KUMAR has complained that the Emirates Corporation for Commercial Postal Services, Empost, charges Dh10 for any transaction in Dubai and Sharjah, while in Al Ain Empost charges Dh37 for any kind of transactions.

Reply

ABDURRAHMAN Gayed, Director of Al Ain Branch of Empost, told Khaleej Times that there are two kinds of Empost services: (Jawaz) service that costs only Dh10 and (Ameel) service that costs Dh35 plus Dh2 for the electronic service.

He highlighted that Empost in collaboration with the General Directorate of Naturalisation and Residence (GDNR) of Al Ain operates the two services.

He added that Empost delivers processed passports, visas and immigration documents and official papers from the General Directorate of Naturalisation and Residence to customers through its (Jawaz) service that is considered a fast messenger service which collects and delivers passports directly to the customer's home or office.