DTC expand services as workload increases

DUBAI — The Dubai Transport Corporation (DTC) receives 10,000 calls a day from customers calling for a taxi while it has the capacity to deal with 3,000 calls only, said Obaid Al Mulla, Director-General of Dubai Transport Corporation (DTC).

by

Asma Ali Zain

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Published: Mon 13 Dec 2004, 11:38 AM

Last updated: Thu 2 Apr 2015, 1:28 PM

“Keeping this in mind, the corporation has to plan a full-fledged infrastructure to support the demand. At this rate, we will soon be among the top five leading companies in the world,” he said.

Mulla also said that the taxis in the Emirates are far ahead of the system in Singapore. “We are also highly professional and the corporation taxis are highly equipped with the latest technology to serve its customers,” he added.

Explaining the addition of new technology in the vehicles, Mulla said according to the expansion of the facilities for the DTC customers, the corporation had introduced the facility of payment by credit and pre-paid cards.

He also said that the corporation was also planning to increase its present 2,260 fleet by another 500 vehicles to boost the transport industry in the emirate.

Mulla said that the number of taxis will be increased to deliver services. He said that the DTC was also considering the replacement of old vehicles with 300 brand new station wagons.

Mulla also said that operational statistics showed that there was a substantial growth in the numbers of taxi trips and users between 2003-2004, whereby taxi trips during 2003 had reached 191,000 trips and are expected to rise to reach 222,000 trips by the end of current year.

“DTC is providing transport facilities to over 2.2 million people. Statistics by the Dubai Tourism Department showed an increase in hotel occupations by 4.3 per cent whereby over 2.6 million visitors have made use of Dubai’s hotels and furnished apartments during the first half of current year,” he explained.


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