• Home

Etisalat lauded for internet operations

ABU DHABI — Etisalat has again become the only service provider in the Middle East to achieve Sun Microsystems’ elite SunTone certification for its Public Internet Operations, offering hosting and data centre solutions for external customers, as well as its IT Services Department, offering the same for Etisalat Internal Departments.

SunTone is Sun’s Quality of Service (QoS) initiative, providing industry best practices, processes, and policies to architect, implement, and manage high-quality networked service delivery.

Organisations that achieve SunTone accreditation, including managed hosting providers such as AT&T, are internationally recognised for exceeding expectations in service delivery and service management.

To achieve SunTone certification for a second time, Etisalat has invested hundreds of hours to train its co-location and managed hosting teams in meeting customer and internal service level expectations and fine-tuning the company’s IT infrastructure. As a result, Etisalat has transformed itself to become the Middle East’s only SunTone-certified provider of core and advanced data centre services.