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New Dubai airport smart gates to make travelling a breeze

Dubai - There are a total of 127 smart gates across all terminals of Dubai airport.

Dubai Airports has just made arrivals a lot easier with the rollout of 20 new smart gates in the arrivals area of Terminal 1.

These new gates are now part of the 127 gates across the departure and arrival gates at all terminals of Dubai International Airport.

The latest array of smart gates was rolled out in coordination with General Directorate of Residency and Foreigners Affairs (GDRFA) and Emaratech.

The launch of the new smart gates coincides with the start of UAE's Month of Innovation, which is being observed from February 1 to 28 in response to a call last year by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and the Ruler of Dubai, to celebrate innovators and promote a culture of innovation.

"Dubai Airports is always looking at opportunities for innovation that makes the journey smoother and more comfortable for our customers. Smart gates do just that by slashing transaction times to just 10-15 seconds and shortening queues," said Michael Ibbitson, Executive Vice President, Technology & Infrastructure at Dubai Airports. "What's surprising is that only 17 per cent of our passengers take advantage of the service. If you have a UAE residency card, don't wait in line, use it. If you have a machine-readable passport, register it with immigration authorities. It will save you time and make your journey even more enjoyable."

Brigadier General Talal Al Shanqiti, Assistant Director General for Ports Affairs at the General Directorate of Residency and Foreigners Affairs (GDRFA) in Dubai, said "The installation of the new smart gates in Terminal 1 arrivals area is part of an integrated development project to provide passengers with facilities and services that make their travel through Dubai International a quick and easy. Passport control is a critical process as part of which maintaining a high level of security is our top priority. This new system helps us strike a balance between achieving that objective while also ensuring a better experience for the passengers through speed and efficiency."

Smart gates do not require a dedicated card and can identify a traveller by either their passport, Emirates ID, e-gate card or a QR barcode generated via the GDRFA smartphone app. Smart gates can be used by UAE citizens and residents, GCC nationals and passport holders from a number of countries that are eligible for visa on arrival. In total, more than 5.5 million travellers used the smart gates at DXB during 2017.

All UAE residents who are older than 15 years can use their Emirates ID to pass through the smart gates since the new service was launched in 2017. Dubai International was the first airport in the region and among the first globally to introduce automated immigration gates in 2002.