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New self-service device for issuing customs card at Port Rashid

Dubai - The new device helps customers complete their transactions with Customs conveniently and in no time.

Customs clients no longer need to stand in line to get the regular customs cards due for their means of transport and machinery. 
The process has become a lot easier now, as Dubai Customs has deployed an automated, self-service device to issue the card in Port Rashid Customs Centre, according to a senior official. 
Abdulaziz Al Salman, the Senior Manager of Port Rashid Customs Center, said the new device helps customers complete their transactions with Customs conveniently and in no time. 
"The new facility is gaining popularity among customers, as more and more of them are opting for the new automated platform once they see how user-friendly it is." 
Official records show that Dubai Customs issued a total of 769,000 customs cards for means of transport and machinery in 2015, he added. "These are 3,200 cards per day."
The new facility made DC customers happier by reducing the time they spend in Customs, he pointed out. "It has also helped Port Rashid Customs Center officials re-direct their human resources towards other duties." 

The new device, according to Al Salman, saves around 7,760 working minutes a day, with an average of 970 customer visits daily to the centre to issue customs cards for means of transport and machinery. 
"It normally takes 8-10 minutes to issue the cards manually over the counter, though," he stated, noting that Dubai Customs spares no effort to develop its facilities and cope with the latest technologies. 
Dubai Customs stuffers are so keen to participate in the process of continuous development across this smart platform of new ideas and innovations, he said. 
"These help in stimulating creativity and innovation in the community through the provision of an integrated smart platform to receive new development ideas in Dubai."
ahmedshaaban@khaleejtimes.com