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Pay fines, renew licence, registration over phone

Motorists in Dubai will now be able to renew their driving licences, vehicle registration as well as pay fines through a phone call, RTA has announced.

The service will be available as early as the beginning of November. Khaleej Times was the first to report when the service was initially launched in June but was limited to the Roads and Transport Authority (RTA) staff only. “We have tried and tested the system in house for three months and now we are ready to go live with the service for public. This service will further help people avoid long lanes at our customer care centres,” said the CEO of the RTA’s Licensing Agency, Ahmed Hashem Bahrozyan.

With the launch of call centre services, the RTA now provides four different channels for licensing services catering to people with different background.

“Apart from our regular over-the-counter channel we now have online, trusted agent and call centre services. We are launching different channels keeping mind the needs and abilities of different customers,” explained Bahrozyan. He said “we needed to have a channel that would help those who are not computer literate and the phone call service helps all including this particular category”.

The service could be availed by dialing the RTA number 8009090. The fees and fines could be paid by using the credit or debit cards.

shafaat@khaleejtimes.com