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Self-Service Passenger Kiosks Installed at Sharjah Airport

SHARJAH — Sharjah International Airport, the third largest airport in the United Arab Emirates, announced the deployment of the world’s first Common Use Self-Service (CUSS) kiosks with an Arabic interface.

The kiosks, provided by aviation IT specialist SITA, are already in use by passengers of regional airlines.

In this five-year deal, SITA is also providing web check-in for Air Arabia and the 3.6 million passengers they bring in.

These combined check-in services which are available with Arabic and English interfaces are a welcome addition for both passengers and the airlines as they are easy to use and cost-effective.

Ali Salem Al Midfaa, Director, Sharjah Airport Authority said, “The Arabic interface on the kiosks makes the passenger experience more user-friendly which in turn speeds up the check-in process. In addition, because the kiosks can be used by all the airlines we can increase the rates of passenger processing with a lower level of capital infrastructure.”

Hani El Assaad, SITA Regional Vice President Middle East and Turkey said, “By using a combination of CUSS kiosks and web check-in Sharjah International Airport will increase passenger satisfaction, minimise congestion and reduce costs. This integrated approach will support the airport as it continues its growth and development to 2015 in line with its Master Plan.”

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