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Sewa launches IVR

SHARJAH - Sharjah Electricity and Water Authority (Sewa) recently launched an interactive voice response service (IVR) to enable consumers to enquire about their bills and seek information about other services.

Hamed Taher, Customer Service Manager at Sewa, told Khaleej Times on Wednesday, "The advanced service will enable clients to get detailed information about Sewa services and to enquire about their electricity, water and gas bills 24 hours a day, seven days a week. Clients can also enter the metre reading to get the value of their bills."

Other general information about electricity and water services and the documents and procedures required to connect or disconnect electricity, the requirements for changing or installing additional metres, natural gas service and the procedures and documents required to get this service at home, will also be available.

Services for the issuing of no-objection certificates to construct or drill at different sites in Sharjah, or make bill payments through banks are also available for the users.

"The main aim of the ongoing changes is to achieve excellence and develop and modernise the services rendered by Sewa. The interactive voice response service is available on the toll free number 600566666," Mr Taher said.