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The true mark of a successful MPS provider

The Managed Print Services is often defined by its service provider.

A true measure of an effective managed print services provider is one who can seamlessly manage your print infrastructure while you concentrate on your real business. Xerox is counted among service providers of such calibre that offer a thorough, up-front assessment to analyse your current printing infrastructure and later aid in optimising your total print output environment. Xerox’ MPS tools offer a roadmap to reduce the number and types of printing devices and supplies while meeting the needs of your business. This proactivity helps in identifying and solving potential printing problems and replenishes supplies before employees are affected. These MPS tools even help reduce environmental footprint. Service providers like Xerox also help telecommuters and mobile workers gain easy and secure printing access using MPS tools, and also help in leveraging the IT department’s role by providing network management and IT integration, from platform support to cloud-based solutions.

Andrew Horne, GM, Xerox Emirates.

A factor that is often overlooked and sometimes undermined is the role of MPS in improving work productivity by turning slow, paper-based processes (like routing and approvals) into automated, digital ones, thereby saving the time and energy of the employees. This is where a good service provider such as Xerox steps in and initiates an approach that can help their customers realize significant cost efficiencies while also improving their time to revenue and increasing their client’s overall satisfaction. 

Xerox MPS tools and their approach

Through managed print services, you can outsource print management and cut costs by as much as 30%. At Xerox, we have a very successful approach to helping clients realise significant cost efficiencies while also improving their time to revenue and increasing their client’s satisfaction.  This approach is built on three stages. 

  The first stage is called Assess and Optimise.  This is where the Xerox experts use best-in-class tools and processes to create a baseline of current spend and design a solution that reduces clients’ costs by up to 30% and supports their sustainability goals.  Xerox will also look across office and production environments to create a holistic view of document needs.  Xerox’s award-winning tools, like Asset DB and CompleteView™ Pro provide the accurate information needed to take action.

The second stage is called Secure and Integrate.  Now that the printing environment is optimised, Xerox’ MPS tools will ensure that everything is connected to the client’s IT environment in a secure and compliant way. 

The third stage is called Automate and Simplify.  With the right technology in place and securely integrated into the IT environment, the client’s productivity is improved and paper-based processes are automated and print is eliminated before it even happens.  Leveraging Content Management Software and solutions, the insight of service providers like Xerox will also help clients develop smart workflows to capture, route, store, and retrieve documents.

This is the Xerox approach, underpinned by the tool set, and it has worked with thousands of enterprises, irrespective of their business or size, around the world.

What’s ‘Next’?

A successful MPS provider like Xerox does not stop at improving the productivity and revenue of its customers. They work in tandem with what is applicable and relevant in the current climate. Among them is Xerox Digital Alternatives which is a flexible and powerful solution supporting today’s increasingly mobile knowledge workers. Such solutions can help users complete document-based work processes across PCs and iPads, without the need for paper while enabling these users to read, save, share and annotate within a single application. In a way, successful MPS providers like Xerox constantly innovate so that their customers gain consistent, anytime access to their critical business documents and a toolset optimised for “paper-based” ways of working.