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Abu Dhabi Airports inks agreement with ICP to enhance service quality

The partnership aims to improve passenger experience

Abu Dhabi Airports, the operator and manager of the emirate’s five airports, has recently signed an agreement with the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP), to boost service quality and enhance passenger experience.

The agreement stems from Abu Dhabi Airports and ICP’s keenness to adopt best practices in areas of security, safety and air transport. This partnership aims to achieve the highest levels of service excellence at all terminals and facilities of Abu Dhabi Airports.

Commenting on the agreement, Major General Saeed Al Shamsi, Executive Director of the General Directorate of Residency and Foreigners Affairs in Abu Dhabi, stated that this agreement is a testament of a long-standing journey of joint efforts and collaboration with Abu Dhabi Airports and various entities related to the authority’s services provided through the Department of Air and Sea Ports.

He highlighted that the authority is leading the mission of enhancing travel procedures of passport checking and passenger transit procedures in alignment with the highest service quality standards, leveraging state-of-the-art technologies and systems to verify travel documents and entry permits for departures and arrivals, especially through smart gates and electronic service stations.

Al Shamsi added that the signing of this agreement reflects mutual interest to advance work mechanisms, highlight potential collaboration areas and reinforce commitment by a unified vision that instils a culture of service excellence.

Shareef Hashim Al Hashmi, CEO of Abu Dhabi Airports, said: "Our agreement with the Federal Authority for Identity, Citizenship, Customs and Port Security is a reflection of the continuous collaboration with strategic partners to enhance the business ecosystem and improve passenger experience at Abu Dhabi airports in a way that embodies the wise leadership’s vision to provide distinguished services to travellers, which contributes to strengthening Abu Dhabi’s position as a leading global destination.”

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