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1,244 Dubai flights cancelled over 2 days; DXB resumes arrivals for some airlines at Terminal 1

World’s busiest international airport is working hard to mitigate the impact of the adverse weather for normal operations within 24 hours

Published: Thu 18 Apr 2024, 10:01 AM

Updated: Thu 18 Apr 2024, 10:55 PM

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People walk with their luggage after a rainstorm hit Dubai, causing delays at Dubai International Airport on April 17. — Photo: Reuters

People walk with their luggage after a rainstorm hit Dubai, causing delays at Dubai International Airport on April 17. — Photo: Reuters

A total of 1,244 flights were cancelled, and 41 were diverted at Dubai International (DXB) until Thursday morning due to runway flooding after Tuesday's incessant rains, a Dubai Airports spokesperson told Khaleej Times.

However, a senior official said on Thursday that regular scheduled operations will be resumed within 24 hours. On Thursday morning, the airport resumed partial operations out of Terminal 1 after the operational disruption caused due to flooding.

The unprecedented cancellations in the world’s busiest international airport were the result of record rain in the UAE on Tuesday.

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“Yes, these are unprecedented cancellations and this is the first time in a long time that such a huge number of flights have had to be cancelled/rerouted due to bad weather conditions. There have been cancellations before, but this is a massive cancellation we've seen for the first time since the pandemic,” said Raheesh Babu, chief operating officer at musafir.com.

Dubai International Airport handled 416,405 flights in 2023, averaging 1,140 a day. Last year saw the highest-ever total aircraft movement recorded at DXB, an increase of 21.3 per cent over the previous year. The airport received a record-breaking 87 million passengers last year.

Full operations within 24 hours

As per the latest updates shared by the airport operator, partial operations have resumed.

Majid Al Joker, chief operating officer of Dubai Airports, said DXB is expected to return to normal scheduled operations within 24 hours.

“We have begun to return to normal gradually since the beginning of this morning in Terminal 1 and Terminal 3, and movement has become more streamlined,” he said.

“It is true that the airport's capacity decreased during the first day after the unstable weather conditions began, but the capacity of people to meet the needs of travellers was higher than usual, and the goal was to ensure that they were provided with the optimal amount of care possible,” he told Wam on Thursday.

Waivers, re-booking by airlines

Babu said airlines are allowing passengers to rebook their cancelled flights, maximum as much as possible.

Majid Al Joker said the needs of affected passengers present at the airport are being taken care of with drinks and meals. They are also being kept informed of all the necessary details, including the rescheduling of flights, booking new flights and special advice.

“We are collaborating with strategic partners and local authorities to mitigate the impact of this crisis and expedite the recovery of normal operations within the next 24 hours,” the spokesperson said.

“We are collaborating with strategic partners and local authorities to mitigate the impact of this crisis and expedite the recovery of normal operations within the next 24 hours,” the Dubai Airports spokesperson said earlier.

Earlier on Tuesday, Dubai Airports urged passengers “Not to come to Terminal 1” unless absolutely necessary and also before confirming their flight status with airlines as re-booking facilities were not available at the airport.

Inbound flights resume out of T1

Dubai Airports said on Thursday that Dubai International (DXB) has resumed inbound flights of international airlines operating out of Terminal 1. However, it said that flights continue to be delayed and disrupted.

“Passengers due to depart from T1 DXB should only come to Terminal 1 if they have a confirmed flight booking,” Dubai Airports said in a statement to Khaleej Times.

It said check-in at Dubai International (DXB) has reopened for Emirates and flydubai flights operating out of Terminal 3. “There is currently a high volume of guests in the Terminal 3 check-in area. Passengers should only come to Terminal 3 if they have received a confirmation from the airline regarding flight departure.”

The UAE recorded its heaviest rain in 75 years on Tuesday, flooding across many residential districts of Dubai, Sharjah, Abu Dhabi and others. As a result, the government has encouraged private sector entities to allow their employees to work from home. Residents were unable to go out in their vehicles also because submerged roads.

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