Dubai flights: Emirates launches world's first robot check-in assistant in new DIFC facility

Dubai-based Emirates airline has launched a new facility at the ICD Brookfield Place of Dubai International Financial Centre (DIFC) which features the world's first robot check-in assistant named Sara.

Emirates City Check-in and Travel Store offers customers a wide range of services, including booking facility, check-in for flights at the heart of the city, drop off luggage, shop for travel essentials, and save time.

This is the first time Emirates has launched a city check-in facility within Dubai. “We are very excited about launching this in a very busy financial district,” said Adel Al Redha, COO of Emirates. “It is a state-of-the-art facility, and it is the next level of privilege that we can offer our customers. People can avoid busy periods at the airport and minimise queuing."

Fully operational

The facility, which is fully operational as of Thursday, April 27, allows customers to drop their luggage as early as 24 hours and up to 4 hours before a flight, arriving at the airport at leisure. Customers can visit the space and check in anytime from 8:00am to 10:00pm daily.

Passengers can check-in via self-check-in kiosks, at dedicated desks with Emirates agents, or with the help of the world's first-ever check‑in robot assistant - Sara. This is the first time customers will interact with the robot, which was unveiled earlier this year at the Emirates HQ.

Equipped to scan passengers' faces and match them to their travel documents, Sara is an innovative portable robotic check-in system that can print boarding passes and move around to assist those who need help. According to sources, the next iterations of Sara will have arms that can also transport luggage.

Pilot project

According to Al Redha, this is a pilot project. "Once we measure the success and demand, we will be looking at whether we can expand it to other areas," he said.

With an eye-catching 2.5 metre LCD screen showing the latest destinations from Emirates and other interactive screens, the City Check-in and Travel Store ensure an elevated, hassle-free check-in experience for Emirates passengers. Visitors can also get expert advice and offers on trending destinations, while dedicated travel consultants can assist with purchasing tickets for future journeys, managing current bookings, purchasing upgrades, selecting preferred seats, and arranging extra baggage if required.

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