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Emaar customer centre launched

DUBAI — As part of Emaar Properties' ongoing community development initiative, the company yesterday announced the launch of its Customer Centre — a one stop location combining customer focused departments for Emaar developments.

Located on the Ground Floor of Building 1 at the Emaar Business Park, the spacious centre will use state-of-the-art technology to link Customer Care, Property Handover, Property Transfer, Credit Control (Cashier) and Quality Assurance departments to facilitate customer queries and transactions.

Emaar's existing Customer Care, Property Handover and Transfer, Quality Assurance and Cashier departments in Building 3 of the Emaar Business Park will relocate into the new Customer Centre in Building 1.

"Since we established the Customer Service department in 2003, Emaar has been dedicated to providing a valuable service to each customer through problem ownership, action and accountability to the continuous improvement process," said Ahmad Al Falasi, Director of Property Management, Emaar Properties.

Customer care and after sales are vital parts of Emaar's operations. It is an ongoing process that starts with the inspection of the property before it is handed in, through the moving in and setting up phase to the wide range of after-sales services that is provided.