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FTA launches world's first tax refund system for e-commerce retail purchases for tourists

This system is entirely paperless and continuously updated

The Federal Tax Authority (FTA) announced the launch of a new VAT refund system for E-Commerce Retail Purchases for tourists during their stay in the UAE, which is considered the world's first of its kind.

In a statement issued on Monday, the FTA said that the launch of this new system, in collaboration with Planet, the authorised operator of the VAT refund system for tourists, aligns with the Authority's plans to adopt proactive solutions within the framework of innovation and digital transformation.

The FTA, in collaboration with the authorised operator, has developed a plan to include platforms and e-commerce retailers registered with the Authority in the "VAT Refund for Tourists on E-Commerce Purchases" system during their stay in the UAE.

This step builds upon achievements made in this field over the past years, as the Authority had launched more than two years ago a fully digital VAT refund system for tourists.

This system is entirely paperless and continuously updated, offering a digital platform that allows tourists to easily scan their passports, complete purchase transactions, and automatically share them in the form of digital invoices.

Tourists can also verify their invoices via the shoppers' portal, providing a seamless shopping experience with fast and fully digital VAT refund procedures for eligible purchases.

Khalid Ali Al Bustani, Director-General of FTA, stated, "We are proud of the success of the Federal Tax Authority in launching the world's first electronic system that enables tourists to recover VAT on their e-commerce purchases during their stay in the UAE. This is part of the Authority's ongoing efforts to develop its systems and provide innovative services that set global benchmarks."

He added, "This new achievement enhances the effectiveness of the pioneering digital VAT refund system for tourists, serving as one of the mechanisms that reflect the UAE's sophisticated image as a top international tourism destination. The country is distinguished by its safe environment, hospitable people, and diverse attractions, events, and tourist facilities. The system has received high satisfaction and praise from tourists for its simplicity, efficiency, and speed in processing VAT refunds for eligible tourists."

He explained that the FTA provides a unique experience for users through the comprehensive 'VAT Refund for Tourists on E-Commerce Purchases' system. It allows tourists to recover refundable VAT on all their purchases during their stay in the UAE, whether from traditional stores or e-commerce platforms registered with the Authority.

The VAT refund procedures are processed smoothly, quickly, and efficiently, from the moment of purchase until the refund is completed when the tourist departs the country.

The FTA clarified that the "VAT Refund for Tourists on E-Commerce Purchases" system is designed with simple and clear procedures while ensuring compliance with tax legislation. Tourists in the UAE can apply for VAT refunds directly through e-commerce platforms registered with the Authority before their purchases are shipped. They can do so by providing their travel document details and relevant personal information to verify their eligibility at the time of purchase.

The VAT refund registration is completed once the tourist's identity is verified during delivery or online order fulfilment.