CX Evolve Forum ventures into Saudi market

In Saudi Arabia, digitization has accelerated across industries throughout 2022. According to a 2020 report, 96 per cent of businesses in Saudi Arabia listed customer experience as a top priority. In the current scenario, where market conditions are constantly changing, a great customer experience breeds loyalty, which boosts overall brand well-being.

Khaleej Times is proud to announce the launch of its highly-anticipated Customer Experience Conference, CX Evolve – second edition, set to take place at Riyadh, the heart of Saudi Arabia.

With a focus on delivering exceptional customer experiences, the conference will bring together industry leaders, experts, and innovators to share their insights and best practices on how to enhance customer satisfaction and drive business growth. Attendees will have the opportunity to participate in interactive sessions, network with peers, and hear from keynote speakers who are shaping the future of customer experience. The summit works to further awareness of emerging technologies, increase understanding of solutions to ease enterprise-level CX challenges, and facilitate networking to build a strong sense of community.

The second edition in Riyadh is expected to attract participants from a wide range of industries, including government, the public sector, banking, healthcare, ecommerce, telecommunication, retail and more, where all attendees will also have the opportunity to network with like-minded peers, achieve CXPA certification courses, and gain access to diversity and inclusion content.

Saudi Arabia has the largest consumer market in the Arab world and is poised to grow its nascent e-commerce sector, yet providing a stellar customer experience (CX) is something that needs to be addressed. Under the theme, 'Turn Customers into Fans', this thought leadership CX Forum, supported by CXSA, is designed to support CX reforms in alignments with Saudi Arabia’s Vision 2030 agenda, advocating the boom of customer-centric businesses as it calls upon a diversified smart economy for the future.

Interactive sessions at CX Evolve KSA will provide takeaways on developing a team of CX champions, combining digital, cognitive and interpersonal skills, the Voice of the Customer, intelligent automation, the Power of Personalisation, and how enterprises can revamp their learning and development programmes for customer-facing roles.

For more information on the Customer Experience Conference, including registration and sponsorship opportunities, visit: https://khaleejtimesevents.com/cx-evolve2022. Don't miss this opportunity to join the conversation and shape the future of customer experience. Register today and be a part of the movement!