Telecom Egypt signs deal with Convergys

DUBAI — Convergys Corporation, a global leader in customer care, human resources, and billing services, announced yesterday that Telecom Egypt, the largest fixed line provider in the Middle East and Africa, has signed a five-year licensing contract for Convergys' Infinys rating and billing solution.

By A Staff Reporter

Published: Fri 31 Mar 2006, 10:21 AM

Last updated: Sat 4 Apr 2015, 3:41 PM

Convergys will manage the replacement of Telecom Egypt's existing billing systems with its Infinys solution by providing the following professional services — project management, business requirement analysis, solution definition, configuration, installation, testing, and data migration services.

The consolidation project will be completed in 2008. The first Infinys-generated bill is expected during the second quarter of 2007.

Telecom Egypt is the country's incumbent telecommunications operator established in 1998 to replace the former Arab Republic of Egypt National Telecommunication Organisation and serves over 10.5 million subscribers.

With Infinys, Telecom Egypt will lower its IT costs by consolidating and eliminating redundant systems, utilising a distributed open source platform, and limiting the need to pay for expensive and time-consuming custom system or application development.

Convergys' Infinys solution will also facilitate revenue growth and profitability for Telecom Egypt through its capabilities to support the rapid launch of new convergent service bundles and the roll out of next-generation IP based services.