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6 doctors lose licence
Licences of six health professionals were revoked in 2012 for medical malpractice leading to death and for similar other reasons, said a top official from the Dubai Health Authority.
The health regulation department at the authority received 320 medical complaints in 2012, of which 151 complaints were valid and thus accepted, said Dr Layla Mohamed Al Marzouqi, Head of Clinical Governance Office.
It was not clear how many patients had died due to medical negligence and which specialty the doctors belonged to.
“Of the 151 cases that we looked into, we revoked the licences of six medical professionals, suspended the licences of eight medical professionals, sent 32 warning letters and two notice letters,” she said.
The suspension period of the licence depends on the severity of the medical error. However, revocation is permanent and once a licence is revoked, the department informs all authorities concerned in the UAE and the GCC. Dr Layla said that disciplinary action is taken in line with the magnitude of the error committed.
Of the 151 cases received, 110 cases were sent for investigation, 24 for a peer review and three for hospital resolution. Six cases were closed and eight are awaiting action. She explained that not all cases are sent for investigation; the procedure of looking into complaints depends on the severity of the complaint.
For example, hospital resolution may be recommended if the issue is minor and, therefore, the hospital is asked to directly speak to the patient and sort the matter out within 10 days. The hospital has to write to the DHA and confirm that the issue is resolved and the patient is satisfied. Of the 110 cases investigated, probe into 47 has been completed. Of these, 15 cases showed malpractice and 32 cases showed no malpractice.
Medical complaints were lodged by patients and their relatives for several issues ranging from alleged malpractice and/or negligence to issues such as poor communication, prolonged waiting time, delay in treatment etc.
She added that the cases received are classified as minor, moderate and major and action is taken accordingly. Committees and peer groups thoroughly examine the medical file as well as look into other aspects of the case such as testimonials from doctors and staff and other such details before presenting their decision.
She mentioned that the DHA Health Regulation Office also has an appeals process in place. “Once the decision is given, the complainant has 15 days to file an appeal. If the appeal is accepted, another committee is formed to reinvestigate the case,” said Dr Layla.
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