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Sharjah Police launch new 901 hotline for non-emergency calls

Brigadier Zari added that the services will be launched by Ramadan, which will contribute in curbing illegal activities that occur at the beginning of the holy month, including begging, reckless driving among others.

SHARJAH - Sharjah police has launched a new number, 901, for non-emergency cases. The number will be open for calls 24 hours a day, seven days a week to provide services for people who have problems, normal complaints and queries about services, but not emergencies. The number 999 will be allocated for emergency calls only.

Brigadier Saif Al Zari, Chief of Sharjah Police launched the number, on Monday, during a ceremony at the police headquarters.

He said the police will continue to improve and develop all its services, particularly, improving the standard of attending calls that ensure public satisfaction. The police also will strive to improve services provided through smart applications to save time and effort.

Brigadier Zari added that the service will be launched by Ramadan, which will contribute towards curbing illegal activities that occur at the beginning of the holy month, including begging, reckless driving among others.

He urged the public to use the number for non-emergency cases, only.

Speaking to Khaleej Times, Lt.Col Jasim Al Suwaidi, Director of Operation Room, said that the number is capable of receiving multiple calls at a time, as it functions on a smart answering system, ensuring that the number will not be busy at any time. The calls will be immediately answered, giving the caller the option to either follow the automated instructions or to directly speak to the officers in the operation room.

Al Suwaidi added that the 901 number was launched to facilitate the public, giving them direct answers to their queries and solutions to their problems related to parking, traffic services and complaints about any illegal activities.

He further added that people were using the 999 hotline for non-emergency issues and queries such as information about traffic conditions and directions or wrong parking. These calls kept the line busy, causing inconvenience to many people who were actually in an emergency and trying to reach the police.

“999 is only for emergency calls that require immediate intervention from the police and rescue missions” he said.

afkarali@khaleejtimes.com