All can learn from ‘five star’ service centres: Mohammed

Shaikh Mohammed unveils the ‘five-star’ plaque at the Ministry of Education office in Dubai on Wednesday as Shaikh Hamdan bin Mohammed and Humaid Mohammed Al Qattami look on. — Wam

His Highness Shaikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, has stressed that the government service centres, which recently scored the five-star rating, are open for all to learn from their experiences since the government is one team, where all learn from each other and compete in the interest of the government.

Shaikh Mohammed made the remarks while touring the service centre at the Ministry of Education in Dubai to unveil the five-star plaque attained by the centre in accordance with the results of the rating of government service centres. The event was attended by Shaikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai. Shaikh Mohammed said the education sector deserves better services from the ministry — not less than five stars. He toured the centre, which provides 12 main government services.

It handled over 11,000 transactions and received 14,000 phone calls last year.

Shaikh Mohammed thanked the officials, citing their self-denial as an example.

He said, “Real success lies in continuous and non-stop develop-ment and determination.”

The project to evaluate the service centres launched by Shaikh Mohammed is expected to bring about a quality shift in the efficiency of government services and catapult them to the international standards.

The mandatory rating process will continue until the end of this year to evaluate all customer service centres so as to assess their quick response to clients.

The UAE is world’s first country to adopt the rating system of the government service centres in accordance with integrated frame-work of standards similar to those implemented at hotels, banks and aviation companies.

The others present included Mohammed Abdullah Al Gergawi, Minister for Cabinet Affairs; Humaid Mohammed Obaid Al Qattami, Minister of Education; Musbeh bin Rashid Al Fattan, Director of the Office of the Vice President and Prime Minister and Ruler of Dubai; and Khalifa Saeed Suleiman, Director-General of Protocol and Hospitality Department in Dubai.