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Dubai Municipality implements happiness index to evaluate services

The initiative will give customers the opportunities through follow-up communications to provide their comments and feedback regarding the services rendered to them.

Dubai Municipality has commenced implementing the ‘Happiness Index’. Launched by His Highness Shaikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, the initiative aims to measure the happiness and satisfaction of the public on different government services rendered to them.

For this purpose, the civic body will initially distribute 23 smart devices linked with a centralised network in the main building of Dubai Municipality in Deira and in other DM centres located in different parts of Dubai.

Director-General of Dubai Municipality, Hussain Nasser Lootah, said, “The systems will provide an application on the spot for the service recipient to select one of three options to express the level of his/her happiness or unhappiness on the services provided.”

“The customers will be given further opportunities through follow-up communications to provide their comments and feedback regarding the services rendered to them, in order to improve the quality of services in line with the best international practices and achieve happiness throughout society, and in turn create an excellent city that provides the essence of success and comfort of sustainable living,” Lootah said.

“The evaluation system will help the civic body identify the standard, method and the transparency of communication channels along with the customers’ opinion contributing to the fulfillment of its desired goals,” he continued.

“The UAE has been ranked as 14th among the happiest nations in the world. We hereby pledge that we will spare no efforts until Dubai government achieves its vision to be one of the top ten happiest cities in the world by 2021 which coincides with the golden jubilee of the independence of the UAE,” he added.