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Ministries, government centres to get star ratings

All customer service centres in the federal agencies across the country to be assessed by the end of 2014.

His Highness Shaikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, has stressed that all service centres at the ministries and federal institutions will comply with the Star Rating System.

Shaikh Mohammed and Lt. Gen. Shaikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior, at thelaunch of the first phase of rating of government centres on Monday. -Wam

The classification of these centres would be from two stars to seven stars, according to the standards of provision of services to the private sector, noting that external auditors will participate in the rating process to ensure the neutrality of the evaluation panel.

Shaikh Mohammed said the number of stars indicating the rating of a government centre would be put on plates outside the centre so that a client knows the level of service, adding that “it is the right of every official to know the level of his/her services compared to the rest of the ministries.”

The remarks were made during the launch of results of the first phase of rating of 75 government centres assessed in accordance with the new Star Rating System. Three government service centres attained a five-star rating.

Shaikh Mohammed also launched the first five-star plate in accordance with the new classification of the service centre in the office of the Ministry of Justice in Abu Dhabi. Some 33 government service centres were rated four stars, while another 39 centres were rated three stars. The assessment process will cover all the customer service centres in the federal agencies spread across the country by the end of 2014.