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Among the failures identified were poor communication with local law enforcement, an over-reliance on mobile devices, and line of sight issues
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Automated toll system studied
DUBAI — “We are studying the possibility of an automated toll system and payments through the recently introduced Dubai e-Government card, directed at easing congestion on major road networks,” said Ahmed Bahrozyan, IT Director, Roads and Transport Authority (RTA).
This innovative offering is part of Dubai eGovernment's, mDubai service that aims to deliver messages via mobile phones, PDAs or the Internet.
The Dubai Department of Civil Aviation, Dubai Police, Dubai Municipality and Dubai Development Board have already joined the service to offer flight information, flight information tracking, traffic fines update, projects inquiry and transaction reference inquiry respectively. In order to ask for specific information from any of these Government departments customers can send an SMS with a keyword and parameters to one number, 4488.
Salem Al Shair, Director of eServices, Dubai eGovernment, said: “mDubai is a service that leverages the increasing popularity of mobile phones to build communication channels with the people. As SMS is one of the most effective ways of communications in both business and personal life, Dubai eGovernment is pleased to offer a quick and efficient way of seeking information from government departments by sending a simple SMS message to a single number. ’’
All systems are in place to allow mobile phone users to get specific information from the participating departments. From Dubai Civil Aviation, customers can obtain flight information, including arrival and departure flight schedules. Mobile phone users have to type the message 'Fi' followed by the flight number for Flight Information and 'Fit' followed by the flight number for Flight Information Tracking.
Information on Dubai Police traffic fines can be obtained by keying in 'Fine' followed by Car plate number, Car Type and Car Code. Customers can inquire about traffic fines and receive information on the total number of tickets and the amount payable.
Customers of Dubai Development Board have to send the message 'Proj and the project number' to get information on project inquiries. They can inquire about expected time for completion, location and land number. For Dubai Municipality's transaction reference inquiry, the message 'Dmchk' followed by reference number has to be sent to the common SMS number, 4488. Customers can ask information about the status of a transaction, pertaining to approval, receipt, payment details, and so on.
He also said: “The advantage of the pull service is that the customer gets the requested information and not irrelevant messages. We would like to commend the participating departments for the efforts they have made in putting together the information package with the end-user in mind.’’
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