AI bots to boost care at Saudi German Hospital

Software bots powered by artificial intelligence (AI) will help improve patient care and automate end-to-end business processes at the Saudi German Hospital (SGH) during the Covid-19 crisis. The 'digital workers' provided by Automation Anywhere are expected to transform SGH front and back offices to "modernise key touchpoints - from patient on-boarding to insurance billings, office management operations and other financial processes".
The deployment was facilitated by Advansys ESC. "The addition of newest automation capabilities will allow the SGH to add value and support caregivers in the treatment process by providing deeper insights on the patient's specific condition, lifestyle and patient behaviour," said Dr Reem Osman, Group CEO, SGH. "The cognitive and AI technology infusion will empower our Intelligent Patient Platform to expand competencies and deliver better outcomes."

The implementations are expected to have a "huge impact" on reducing patient waiting times and improving patient experiences. Automation Anywhere and Advansys ESC worked with SGH to identify automation opportunities in its insurance and finance departments that typically handle high-volume manual processes, such as insurance eligibility, insurance pre-authorisation and patient enrollment.

"Intelligent automation empowers healthcare organisations to perform more time-consuming, manual tasks, freeing up staff to treat an increased number of patients by improving hospital efficiencies," said Milan Sheth, executive vice president, IMEA at Automation Anywhere. "Medical systems impacted by the global pandemic are seeing how automation technology can have a huge impact on a patient's progress by implementing bots for processes, such as simplifying patient appointment scheduling, streamlining account settlements and managing healthcare workflows. All of this time saved can go right back into patient care."

reporters@khaleejtimes.com