Fostering constructive conversations and building an inclusive workplace culture

Friend: Ajay, I’ve noticed that more of our younger employees are openly discussing social and political issues at work. It’s becoming a regular part of the culture, but it’s also leading to some tense moments, especially with our diverse workforce. How do we navigate this?

Ajay: That’s a crucial issue, and many organisations are facing it today. With a multicultural team, differing opinions are inevitable, and these differences can sometimes lead to clashes. The key is to address these discussions constructively while fostering an inclusive environment.

Friend: But these are sensitive topics. We can’t just ignore them, but we also don’t want disagreements to become divisive.

Ajay: Exactly. It’s important to recognise that these conversations will happen, whether we want them to or not. Younger employees often expect their leaders to take a stand on social and political issues, especially those related to human rights, sustainability, and diversity. As leaders, we need to be strategic about how and when to address these topics to ensure they contribute positively to the workplace.

Friend: How do we approach this without alienating anyone?

Ajay: It’s about creating a culture where ethical concerns and social priorities are part of everyday discourse, but in a way that’s inclusive and respectful. We can set up clear policies that encourage positive and productive discussions. For example, establishing forums or discussion groups where employees can talk about these issues in a structured manner can be very effective. These forums should be guided by a commitment to respect and inclusion, ensuring that all voices are heard.

Friend: That makes sense, but what happens when things get heated? These discussions can sometimes lead to conflict.

—Dr. Ajayya Kumar is a management thinker, art enthusiast, mentor, business advisor, author, and strategist. Views expressed are his own and do not reflect the newspaper's policy.