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UAE: How to replace lost Emirates ID in 24 hours; cost, eligibility, all you need to know

The Federal Authority for Identity, Citizenship, Customs and Ports Security provides this service with an additional service fee

Published: Mon 20 Feb 2023, 3:24 PM

Updated: Mon 20 Feb 2023, 9:28 PM

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The Emirates ID is a mandatory identity card for all citizens and residents of the UAE. With it, holders can access government services or easily pass through immigration using airport smart gates.

Suffice it to say, losing this important document would send most into panic mode. It is, however, possible to obtain a replacement in 24 hours, thanks to a service called 'Fawri'. The Federal Authority for Identity, Citizenship, Customs and Ports Security provides this service with an additional service fee. Here's all you need to know:

Who is eligible for the 'Fawri' service? What can it be used for?

'Fawri' is available for UAE and GCC nationals that are residing in the UAE. All age groups can apply for the same. It can be used to issue Emirates ID cards for the first time, renew expired cards, or replace lost or damaged cards.

Expats that are not GCC nationals can avail the service to replace their lost or damaged identity cards.

What should I do if my card has been lost, stolen or damaged?

If your card has been lost or stolen, go to the nearest ICP Customer Happiness Centre — with documents to prove your identity — and report the incident in order to deactivate the card. In case your card has been damaged, bring the old card with you.

What documents should I carry to avail of the service?

UAE nationals: Original valid passport and family book

GCC nationals: Document proving residency in UAE

Expat residents: Original passport stamped with valid residency permit

*If the lost ID belongs to a child under 15, the parent must provide an original birth certificate of the child as well as a coloured passport photo against a white background.

How does it work?

1. Fill in an application form at any of ICA’s Customer Happiness Centres. Alternatively, you can download the UAE ICP app from iTunes or Google Play and request a replacement of ID card.

2. Pay the fees

3. ICP will send the applicant a text about the status of the submitted application and the expected delivery date. The ID card will be issued within 24 hours from the time of submitting the express service application.

4. When you receive notification that the card is available, contact Emirates Post to organise receipt of the card.

What does it cost?

To replace a lost or damaged Emirates ID, applicants must pay Dh300 along with an application fee of Dh70 if applying through a typing centre. However, the online application cost (eForm) is Dh40. The express service cost is an additional Dh150.

What locations offer this service?

'Fawri' service is available at the following ICP Customers Happiness Centres:

  • Al Jazeera and Khalifa City in Abu Dhabi
  • Al Barsha, Al Rashidiya and Karama in Dubai
  • Madinat Zayed in the Western Region
  • Al Ain Centre
  • Sharjah Centre
  • Ajman Centre
  • Fujairah Centre
  • Ras Al Khaimah Centre
  • Umm Al Quwain Centre

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