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Best Retail Bank in the Gulf States is the highest award for retail financial services in the GCC. Banks have to outperform not only national competitors, but also their peers in all six countries.
The awards were presented at the ninth Asian Banker Excellence in Retail Financial Services Awards 2010 in Shanghai.
Arup Mukhopadhyay, EVP and Head Consumer Banking at ADCB, said that the awards demonstrate the success of a series of measures implemented to further improve the bank, from new CRM systems and credit scoring to branding and enhanced efficiency.
“The awards are testament to our strength and resilience in the wake of the financial crisis,” he said. “We have worked hard to ensure that we exit the recession with a much stronger franchise than when we entered it,” he said.
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