Covid-19: UAE's largest bank says cash deposits only through ATMs

First Abu Dhabi Bank has suspended a number of banking services at its branches and contact centres including cash deposits as part of safety measures against coronavirus.

"Cash deposits will only be made through ATMs, with no coins allowed until further notice. We encourage you to make cash withdrawals through ATMs wherever possible. Cheque deposits are to be made through Smart Cash Deposit Machines and Cheque Drop Boxes. We kindly ask you to minimise visits to the branches where possible, and to use alternative banking channels," the UAE's largest lender said in a Covid-19 advisory on its website.

The services discounted by the UAE's largest bank include funds transfer within the UAE, funds transfer to non-UAE banks, activating a new card, updating email address or mobile number, updating Emirates ID, requesting a new cheque book and downloading an e-statement.

 "For customers, we recommend replacing visits to our branch or office with alternatives available to use remotely at home," it said.

The UAE's largest lender said its customers can access these services through its mobile or website.

"At First Abu Dhabi Bank, we are committed to ensuring the wellbeing of our employees and customers, and this remains a top priority for us. In line with the measures we are taking in response to the Covid-19 coronavirus, we have discontinued a number of banking services in our branches and contact centres," it said in a statement on Wednesday.

The banks have been advising customers to avoid visiting branches and rather use digital platforms for banking transactions.

-waheedabbas@khaleejtimes.com