Dubai Bank Awarded ISO 9001:2008 Certification

DUBAI — Dubai Bank announced on Sunday that it has been awarded the coveted ISO 9001:2008 status for its card operations across the UAE.

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Published: Mon 1 Mar 2010, 11:25 PM

Last updated: Mon 6 Apr 2015, 5:00 PM

In being awarded this accreditation, the bank was evaluated on a range of international parameters, including development and issuance of products and services and maintenance of card-related transactional and non-transactional data for the benefit of its customers.

The bank’s card operations team embarked on the process for ISO certification at the start of 2009 with the implementation of a variety of initiatives to further enhance the bank’s operational excellence across its cards division.

In achieving the quality certification, the entire card operations of the bank was documented and then aligned to ISO standards, while continuing to be embedded into the bank’s overall procedures. Formal training sessions were organised to acquaint staff with the new procedures and guidelines. The bank’s data management system was also upgraded to offer more sophisticated maintenance of data and facilitate better understanding of card-related services among customers.

“At Dubai Bank, quality is the most important component of our overall offering, and it guides each aspect of our product development and service,” said Hisham Hammoud, Chief Operating Officer of Dubai Bank.

business@khaleejtimes.com

Published: Mon 1 Mar 2010, 11:25 PM

Last updated: Mon 6 Apr 2015, 5:00 PM

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