Dubai employs new 'smart' system to resolve consumer complaints in just 5 minutes

Dubai - Dubai Economy’s upgraded first-of-its-kind service uses artificial intelligence to resolve issues.

Dubai Economy’s Commercial Compliance & Consumer Protection (CCCP) Sector can now resolve consumer complaints in just five minutes as against four working days previously, thanks to the deployment of new artificial intelligence (AI) technology by the department.

Dubai Economy has launched the upgraded version of its Smart Protection, the first-of-its-kind service introduced in April 2018 to resolve consumer complaints faster with the help of artificial intelligence (AI) and without any human intervention. CCCP has resolved more than 2,000 consumer complaints through the service since its launch.

“The upgraded Smart Protection service reflects the priority given by Dubai Economy to continuously enhancing the customer experience in the emirate and reducing lead times by re-engineering procedures and harnessing state-of-the-art technologies. The new version uses artificial intelligence to respond to the consumer with a Solution Letter immediately after a complaint is submitted. Consumers can go to the store and present the Solution Letter to have the complaint resolved and settled,” said Ahmed Al Zaabi, Director of Consumer Protection in Dubai Economy.