46 services go paperless in Abu Dhabi

With an aim to reduce carbon emission, Abu Dhabi Department of Urban Planning and Municipalities has launched a Smart Hub Platform, which offers 46 new digital services across all municipalities in the emirate.
 
The move is aimed at improving services and reduce the use of papers so as to protect the environment.
 
The Abu Dhabi City Municipality has designed the Smart Hub Platform with the aim of making it available for all clients in the three municipalities Abu Dhabi, Al Ain and Al Dhafra.
 
Besides, the digitisation of municipality services will help reduce carbon emissions by 40 million grammes annually, the Abu Dhabi Municipality has said.
 
These services, according to the municipality, are aimed at easing services for individual customers, service providers (consultants and contractors), government and developers.
 
Authorities explained that the digital infrastructure services include: two services in the field of registration, 39 for infrastructure design support services and five for infrastructure support services.
 
Officials said the digital services on the Smart Hub Platform related to infrastructure would provide modern services commensurate with the expectations of customers, while at the same time achieving the vision of the Government of Abu Dhabi in upgrading continuous services and respond to performance improvement and sustainable development requirements.
 
The digital platform is specialised in infrastructure services including construction and maintenance of houses, service roads, municipal assets, etc. It includes but not limited to the adoption of infrastructure designs and all components of infrastructure from the initial design stage to the infrastructure services.
 
The master digital transformation project across the municipalities is in implementation of the directives of His Highness Sheikh Mohamed bin Zayed Al Nahyan, Crown Prince of Abu Dhabi, Deputy Supreme Commander of the UAE Armed Forces, and Chairman of the Executive Council.
 
"Sheikh Mohammed has stressed the importance of moving ahead with the digital drive, as the government is keen on bringing happiness to people and offering ultra-modern and quick services to measure up to customer needs," Sami Abdul Qader Al Hashimi, director of technical support department for infrastructure at Abu Dhabi Municipality.
 
"The use of digital services aim to reduce the number of visitors to municipal offices as the customers will not be required to visit the municipalities and wait to submit the supporting documents for obtaining services. There are several direct and indirect benefits for the digital transformation of the municipal services."

How to avail of services

Customers can avail the services through the link: (https://smarthub.adm.gov.ae). Before signing in for the services, customers have to register in the Smart Pass portal of the UAE. Any citizen who has an account on this portal can directly avail the digital services on offer.
 
According to the municipality, the digitisation of services will reduce the printing of more than 1.5 million papers annually which will reduce carbon emissions by 40 million grammes.
 
The digital services will also provide an additional 42,000 business hours annually to customers and municipal officials and save Dh200,000 that has been spent in the process of infrastructure transactions.
 
The municipality has also revamped the smart services platform to fit the new services. The entire spectrum of the integrated digital services will have a considerable bearing on the response to customer needs and realising their aspirations.
 
ismail@khaleejtimes.com

• Abu Dhabi

Ismail Sebugwaawo

ismail@khaleejtimes.com