UAE government departments star rating results revealed

Dubai - The Ministry of Interior was declared the best entity with five-star ratings in two categories.

His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, has announced the results of a star rating system for federal government entities.

The Ministry of Interior was declared the best entity with five-star ratings in two categories.

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The UAE Government launched the Global Star Rating System in 2012, aiming to bring about a quantum leap in the efficiency of government services as per global standards.

This system rates service centres based on the outcome of independent evaluation and assessment of customer experience.

The result of the evaluation is recorded in the assessment report which highlights the strengths and weaknesses of the centre.

Services centres are evaluated once every two years and given a classification and evaluation report, which includes results of the customer satisfaction survey and mystery shoppers.

Here is the list of ratings as posted by Sheikh Mohammed.

》Websites

5 stars:

Ministry of Interior

4 stars:

Telecommunication Regulatory Authority

Civil Aviation Authority

Ministry of Finance

Zakat fund

General Authority of Islamic Affairs and Awqaf

Ministry of Climate Change and Environment

Ministry of Human Resources and Emiratisation

Zayed University

Federal Authority for Government Human Resources

Federal Electricity and Water Authority

Ministry of Health and Prevention

Ministry of Industry and Advanced Technology

Ministry of Community Development

Ministry of Culture and Youth

Ministry of Energy and Infrastructure

Ministry of Foreign Affairs and International Cooperation

Ministry of Economy

3 stars:

Federal Authority for Nuclear Regulation

Federal Customs Authority

United Arab Emirates University

Higher colleges of Technology

Ministry of Justice

General Authority of Sports

Emirates Post Group

Federal Authority for Identity and Citizenship

Ministry of Education

The Central Bank of the UAE

》Smart Apps

5 stars:

Ministry of Interior

4 stars:

Telecommunication Regulatory Authority

Ministry of Human Resources and Emiratisation

Federal Authority for Government Human Resources

General Authority of Islamic Affairs and Awqaf

Ministry of Climate Change and Environment

Zakat Fund

3 stars:

Ministry of Finance

Zayed University

Ministry of Foreign Affairs and International Cooperation

Federal Electricity and Water Authority

Ministry of Justice

Ministry of Industry and Advanced Technology

Ministry of Health and Prevention

Ministry of Culture and Youth

Ministry of Community Development

Federal Customs Authority

Ministry of Justice