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Customer happiness key to success of government work: Sheikh Mohammed

Dubai - Sheikh Mohammed's comments came as he honoured winners of the 'Happiness and Positivity Medal' on Monday (April 29).

His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, said that the UAE offers the world an advanced model for governance centred on ensuring the happiness of its people and improving their quality of life.
Sheikh Mohammed's comments came as he honoured winners of the 'Happiness and Positivity Medal' on Monday. "Focusing on customer happiness and providing an exceptional customer service experience is key to the success of government work. Successful government entities are those that encourage their employees to give their best, enhance a positive spirit and take initiatives to develop services that make people happy," Sheikh Mohammed said.
He stressed the important role of positivity in making customers happy and inspiring employees to take the extra step in giving the customers a great experience.
"I congratulate the winners of these medals. I call upon them to keep up the good work and continue working with positivity. We want all government entities to be champions of positivity and happiness. The heads of all government entities should encourage this spirit and recognise everyone who goes the extra mile in serving people. The success of government entities is measured by the happiness of their customers," Sheikh Mohammed added.
Lt-Gen Sheikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior; Sheikh Mansour bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Presidential Affairs; Mohammed Al Gergawi, Minister of Cabinet Affairs and the Future; Ohoud bint Khalfan Al Roumi, Minister for Happiness; and a number of senior government officials were also present.
The 'Happiness and Positivity Medal' is part of the UAE programme for outstanding government services that seeks to achieve the goals of the National Happiness and Positivity Programme and recognise exceptional frontline employees.
List of winners
>Fatima Al Doubi, Ministry of Culture and Knowledge Development in Umm AlQuwain
>Hamad Mardas, Ministry of Interior (General Headquarters of Ajman Police)
>Ismail Al Biraq, Federal Authority of Identity and Citizenship
>Kanwa Al Mismari, Ministry of Human Resources & Emiratisation in Fujairah
>Adel Alyahmad, Telecommunications Regulatory Authority in Abu Dhabi
>Samaha Al Bariki, Zakat Fund in Abu Dhabi
>Ahmed Al Amiri, Emirates Post in Dibba Al Hosn
>Zainab Al Bloushi, the Ministry of Health and Prevention in Sharjah
>Salah Al Bariki, Ministry of Community Development in Abu Dhabi
>Salah Al Awadhi, Ministry of Human Resources & Emiratisation in Sharjah
KT NANO EDIT
Happiness rules
When the leadership of a nation believes that the most important job for a city is to ensure the happiness of its residents and visitors, every step will be taken to ensure that. And it is this belief that has propelled Dubai to adopt an objective and scientific approach in order to influence happiness for its people. The end goal being to make Dubai the happiest city on earth.
reporters@khaleejtimes.com