Dubai announces best, worst government service centres

Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai.- Wam file photo

Dubai - The announcement has been made by Sheikh Hamdan.

Published: Sat 18 Jan 2020, 2:00 PM

Updated: Sat 18 Jan 2020, 10:15 PM

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Web Report

Dubai has named the three worst and best performing government service centres today.

We announced in September 2019 that we would reveal the results of the Customer Happiness Index & our mystery shopper findings with full transparency. Today, I congratulate the government entities that have excelled and have demonstrated their quality services.
- Hamdan bin Mohammed (@HamdanMohammed) January 18, 2020

The top 3 best-performing entities are @DEWAOfficial, @rta_dubai and @DHA_Dubai. The 3 lowest-performing rankings are @DubaiCustoms and @DubaiCulture sharing a position, followed by @Land_Department and @DubaiPP.
- Hamdan bin Mohammed (@HamdanMohammed) January 18, 2020

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- Hamdan bin Mohammed (@HamdanMohammed) January 18, 2020

The announcement has been made by Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai on his official Twitter account.
The three best performing centres are
1-Dubai Electricity and Water Authority
2-Roads and Transport Authority
3-Dubai Health Authority
The worst performing centres are
1-Dubai Customs
2-Dubai Culture and Arts Authority
3-Dubai Land Department
4-Dubai Public Prosecution

??? ???? ?????? ??? ??????? ?? ????? ???? ????? ?????????? ????? ??? ??????? ???????? ???????? ???? ??????? ??????? ?????? ????? ????? ??? ?????? ???????.
- Hamdan bin Mohammed (@HamdanMohammed) January 18, 2020

"All entities which have scored below the average in the Customer Happiness Index results, must submit development plans for their programs and services within two weeks, and I will personally follow up on the results of the progress report," Sheikh Hamdan said.

Over the next two weeks, the entities that scored below average in the Customer Happiness Index must submit development plans for their programs and services, and I will personally follow up on progress reports.
- Hamdan bin Mohammed (@HamdanMohammed) January 18, 2020

My message to Dubai Government officials and employees is this: A government led by @HHShkMohd should only be driven by exceptional service, settling for no less than top rankings across all indicators.
- Hamdan bin Mohammed (@HamdanMohammed) January 18, 2020

"My personal message to all the directors, officials and employees of the Dubai government is that a government led by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of UAE, and Ruler of Dubai will be satisfied only with exceptional service, leadership and first positions," he added.

Dubai announces best, worst government service centres

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