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Dubai has named the three worst and best performing government service centres today.
We announced in September 2019 that we would reveal the results of the Customer Happiness Index & our mystery shopper findings with full transparency. Today, I congratulate the government entities that have excelled and have demonstrated their quality services.
- Hamdan bin Mohammed (@HamdanMohammed) January 18, 2020
The top 3 best-performing entities are @DEWAOfficial, @rta_dubai and @DHA_Dubai. The 3 lowest-performing rankings are @DubaiCustoms and @DubaiCulture sharing a position, followed by @Land_Department and @DubaiPP.
- Hamdan bin Mohammed (@HamdanMohammed) January 18, 2020
??????? ?????? ?????? ?? ?? ???? ?????? ????? ??? ????? ????? ?????????? ????? ????? ???????? ?????? ??????? ???????? ?? ????? ???? ????? ??? ??????? ??????? ???????? ?????? ??????? ????????? ???????? ??????. pic.twitter.com/ALJL910Y3sThe announcement has been made by Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai on his official Twitter account.
- Hamdan bin Mohammed (@HamdanMohammed) January 18, 2020
??? ???? ?????? ??? ??????? ?? ????? ???? ????? ?????????? ????? ??? ??????? ???????? ???????? ???? ??????? ??????? ?????? ????? ????? ??? ?????? ???????."All entities which have scored below the average in the Customer Happiness Index results, must submit development plans for their programs and services within two weeks, and I will personally follow up on the results of the progress report," Sheikh Hamdan said.
- Hamdan bin Mohammed (@HamdanMohammed) January 18, 2020
Over the next two weeks, the entities that scored below average in the Customer Happiness Index must submit development plans for their programs and services, and I will personally follow up on progress reports.
- Hamdan bin Mohammed (@HamdanMohammed) January 18, 2020
My message to Dubai Government officials and employees is this: A government led by @HHShkMohd should only be driven by exceptional service, settling for no less than top rankings across all indicators."My personal message to all the directors, officials and employees of the Dubai government is that a government led by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of UAE, and Ruler of Dubai will be satisfied only with exceptional service, leadership and first positions," he added.
- Hamdan bin Mohammed (@HamdanMohammed) January 18, 2020
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