The minister stressed how the UAE has not only adapted to changing global needs but has proactively built partnerships that reinforce its position as a diplomatic and economic bridge
uae14 hours ago
From assisting tourists in emergencies to planning entire schedules for them, the Dubai Tourist Police have showcased an innovative digital tourism officer that will be integrated into the Dubai Police app in February, 2025.
The Dubai Police unveiled the initiative at Gitex Global Technology exhibition, currently underway at the Dubai World Trade Centre.
Lieutenant Ahmed Nasser Zari from the Tourist Police Department introduced the digital officer, which is in its first phase of launch. In just the past week, the digital officer has engaged in 469 conversations, successfully resolving 461 of them. Only eight inquiries required assistance from a human agent, highlighting the effectiveness of this innovative solution.
Stay up to date with the latest news. Follow KT on WhatsApp Channels.
During a demonstration of the digital officer's capabilities, Lieutenant Ahmed gave the digital officer a hypothetical situation. “I tested the first prototype under a hypothetical situation where I had lost my phone. The digital officer promptly guided me through a series of questions, inquiring whether I had lost it in a hotel or a taxi, and efficiently collected my information — all in just three minutes. It assured me that I would be contacted shortly and even indicated that it could reach out to the hotel,” Lieutenant Ahmed told Khaleej Times.
The benefits of the digital officer extend beyond emergency situations. Tourists can rely on it for comprehensive travel planning, including suggestions for places to visit and creating personalised itineraries.
Lieutenant Ahmed revealed plans for the future, stating, “In upcoming phases, the digital officer will be assigned to each department, further enhancing its capabilities and the level of service we can offer to visitors.”
ALSO READ:
The minister stressed how the UAE has not only adapted to changing global needs but has proactively built partnerships that reinforce its position as a diplomatic and economic bridge
uae14 hours ago
He no longer needs to take his medications as he started feeling better
uae16 hours ago
The theme park spans six hectares with over 40 rides and attractions
uae18 hours ago
Here's a look at some 'ordinary' moments from the royal's extraordinary life as he leads the emirate's transformation
uae18 hours ago
The scheme grants self-sponsored long-term residency to professionals who meet a set criteria
uae20 hours ago
The authorities confiscated more than $11 million worth of items, including animal skin, fur and elephant tusks
uae20 hours ago
Fatima Shbair braves the constant bombings to tell the stories of Palestinians and yet she says the hardest challenge isn't work but 'the constant worry for loved ones in harm’s way'
uae21 hours ago
This therapeutic method teaches children life skills like building friendships, taking responsibility for others, and healthy ways to cope with their emotions
uae23 hours ago