The initiative contributed to reducing 210 metric tons of carbon dioxide emissions
uae1 day ago
Amidst the ongoing plight of nearly 150 hopeful Haj pilgrims, the Sharjah-based tour operator, responsible for leaving them unable to travel despite their full payments, has stated that he has put up his property for sale to issue refunds.
On June 28, Khaleej Times reported the heartbreaking situation endured by these individuals who were let down by Baitul Ateeq's failure to fulfil their commitments. None of the travellers, who had entrusted the agency with their Haj plans, were able to make the holy pilgrimage.
In response to the mounting complaints, Shebin Rasheed, representing Baitul Ateeq, initially offered an apology for the "inconvenience" caused, attributing it to a "last-minute change in visa issuance." He assured the affected individuals that they would receive prompt refunds. According to Shebin, the accommodations initially reserved for the travellers had been resold, and the proceeds from these resales would soon be available in the UAE for repayment.
However, more than two and a half months later, the clients are still awaiting their refunds, leading many to file police complaints against Rasheed. Clients' attempts to contact Rasheed have gone unanswered. One Dubai resident, who had paid Dh35,000 for the trip, lamented, "He doesn't respond to our messages either." Another resident, Abdul Hannan Chouhan, who paid Dh52,000 in February, said he pursued the company for answers but received none. "I am at my wit's end now," he said
Rasheed, in a WhatsApp message to Khaleej Times, said he has put up his property in India for sale to secure the funds needed for the refunds. He also stated that he is exploring a compensation case against a Saudi company, citing financial loss, defamation, and emotional damage as reasons for the action.
However, those who signed up with him remain sceptical, saying they've only received commitments that were not fulfilled. In July, Rasheed asserted that he had refunded 20 individuals, but failed to provide any evidence such as names and contact numbers, despite repeated requests. Furthermore, he was unable to furnish details of anyone who had successfully undertaken the Haj journey through his agency in the past.
Khaleej Times uncovered that this was not the first instance of Baitul Ateeq leaving Haj hopefuls stranded without refunds. Individuals like Fazlullah (Dh50,400), Kamil Tahir Gani (Dh30,000), and Mohammad Ashram (Dh25,000) presented evidence of unpaid Haj trips that were assured and paid for as far back as 2020. While Saudi Arabia had barred foreign pilgrims from performing Haj in 2020 and 2021 due to the Covid-19 pandemic, those who had paid Baitul Ateeq in 2020 claimed to have received nothing but empty promises.
ALSO READ:
The initiative contributed to reducing 210 metric tons of carbon dioxide emissions
uae1 day ago
The campaign was launched in early October on the directives of President Sheikh Mohamed
uae1 day ago
All the decisions are effective from the date of their issuance and shall be published in the Official Gazette
uae1 day ago
The two top diplomats emphasised the importance of intensifying efforts to reach a ceasefire and ensure the protection of all civilians in Gaza
uae1 day ago
These insects come to the UAE from the Red Sea coasts, where they migrate in swarms
uae1 day ago
Matar Muhammad Al Ketbi and his sister were provided with official police uniforms before being taken on a field tour in the sleek Tesla Cybertruck
uae1 day ago
The grant aims to help the emirate's libraries become the main reference point for researchers and readers
uae1 day ago
This quick guide also includes some tips and a check list of things to bring
uae1 day ago