'Loss of up to $200,000 per hour': How bomb threats impact airlines, passengers

Bomb threats on flights are not to be taken lightly. Public safety is paramount and every threat should be considered real unless the suspect/s is/are identified and the authorities can confirm that the threat has been neutralised.

This was emphasised by UAE-based security and technology experts after a string of hoax bomb threats disrupted several Indian flights over the past three days.

“Any bomb threat may cause fear, panic, confusion, scepticism, chaos and disruption, among other psychological effects for passengers. It may trigger an excessive response, such as evacuating an airport terminal building or diverting an aircraft to land in the first available airport. The cost is exponential for airlines – every hour of disruption could cost an airline anywhere from $20,000 to $200,000,” Dubai-based IT security expert Rayad Kamal Ayub told Khaleej Times.

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“These actions may not be commensurate with the actual threat and entail huge financial costs, such as scheduling nightmares for airlines and airports, and disruption to hundreds or thousands of travellers,” he noted.

“But public interest must always prevail and every threat should be considered real unless the suspect is identified and the authorities can confirm the threat has been neutralised,” he underscored.

More than 10 bomb threats targeted Indian carriers on Monday and Tuesday. Many of them were posted on social media by unverified users, whose accounts were already suspended, Indian authorities noted.

Cooperation is a must

Irene Corpuz, founding partner and board member of Women in Cybersecurity Middle East, said: “Any bomb threat can be terrifying for passenger. But they must cooperate with airline crew and security agencies.”

“Threats are concerning but passengers should not be paralysed by too much worrying,” she added, assuring: “Authorities will treat any bomb threat as serious, unless proven otherwise.”

“The social media accounts of those who have posted the bomb threats have already been suspended. That's one action done, and investigations will continue,” Corpuz added, noting: “Authorities will use IP (internet protocol) tracking, metadata analysis, and collaborate with social media platforms, as well as international agencies.”

“The public on the other hand,” Corpuz advised, “must only look at legitimate sources to get further updates on the situation. They must always verify other sources and must be aware of deepfake, where AI (artificial intelligence) is used to replicate voices and even faces to make hoaxes or scams more realistic and believable.”

How to know if the threat is real or hoax?

“The process of bomb threat assessment is not for the faint-hearted. It requires making a well-grounded decision on a potentially life-threatening scenario within a very limited time frame and, more often than not, with little information,” noted Ayub, who is managing director of Dubai-based Rayad Group.

He added: “Any bomb threat, regardless of its classification, must be communicated to the local authorities in order for them to initiate an investigation. All details, including the decision-making process and the conclusions reached, should be provided to them as well as to the appropriate authorities.”

Ayub also highlighted the importance of selecting and training suitable assessors, along with implementing periodic exercises to test the effectiveness of the bomb threat management plan.

“Organisations that seek to protect both their interests and the wellbeing of the travelling public should understand the vital importance that this role plays in separating the wheat from the chaff, or, in this case, a genuine threat from a hoax,” he added.

How to trace the suspects?

Ayub also detailed how to identify the person/s behind the recent bomb threats, noting the process of identification would require painstaking hard work and lots of data analytics, as well as seamless coordination between law enforcement authorities (LEAs) and ISP/TSPs (internet and telecom service providers).