New Dubai airport system to cut down waiting, travel time

Dubai - 'RealtimeDXB' to support smooth airport ops, elevate customer experience.

By Web Report

Published: Tue 9 Jul 2019, 11:38 AM

Last updated: Wed 10 Jul 2019, 9:39 AM

Dubai International (DXB) operator Dubai Airports has launched a high-tech system that monitors airport operations in real-time and visualises traffic flows to support consistently smooth operations at the world's busiest airport - enhancing the customer experience.

THe system called, 'realtimeDXB', is a bespoke cloud-based platform that gathers data generated by more than 50 operational systems, including those of Dubai Airports and its many service partners. It uses this information to keep all operational teams involved aware of not only the current scenarios but also developing situations anywhere from airfield to kerbside to anticipate challenges more accurately, facilitate quick decision-making.

"RealtimeDXB is a major step forward in our journey to develop common situational awareness. This system will be instrumental in the implementation of new concepts of airport operations such as Airport Collaborative Decision Making (ACDM) and Total Airport Management," said Damian Ellacott, Vice President of the Airport Operations Control Centre (AOCC), at Dubai Airports.

Key features

In its initial phase, the system will focus on situational awareness of the airfield, particularly around aircraft flow. Key capabilities of the system during this phase include monitoring and visualising airfield activity including aircraft and vehicle movements, status of aircraft stands, flight data information, arrival, turnaround and departure processes, alert generation and performance analysis. Dubai Airports is working on the next phase of the system which will focus on passenger and baggage flows within the terminals.
"DXB is the world's busiest hub by international passenger volumes and we aspire to be also known as the best airport for customer service. In addition, by increasing the flow of traffic, the system essentially adds capacity to a hub that's located in the middle of the city and does not have the luxury to keep expanding its physical infrastructure," said Lloyd Gozzett, Vice President of Customer Success at Dubai Airports.

The use of real-time information and advanced smart gates is already helping enhance customer experience at DXB.
In Q1 of 2019, the airport reduced customer wait-times by 30% (as compared to the same period in 2018) as a direct result of these systems.